Returns & Exchanges

Due to the perishable nature of our freezer meals, we are unable to accept physical returns once a delivery has been completed. If you encounter an issue with your order, please reach out to our support team within 24 hours of delivery for a resolution.

Return Process

• 1.
  Inspect Your Delivery

  Examine your meal bags upon arrival to ensure all items are present and the vacuum seals remain intact and frozen.

• 2.
  Document Issues

  If any items are damaged or missing, take clear photos of the packaging and the contents to help us process your claim quickly.

• 3.
  Contact Support

  Email our customer service team with your order number and photos within 24 hours of the delivery timestamp.

• 4.
  Receive Resolution

  Our team will review your request and issue a store credit or replacement for any qualifying product discrepancies.